Shipping Information

How much will it cost to ship my order?

Enter your address upon checkout to see your shipping options and costs. Order two kitty boats and shipping is FREE.

When can I expect my order to ship?

Due to the Covid-19 pandemic, processing times may be longer than usual. 

Typically, orders placed before 2 pm Eastern will ship the same day. Orders placed after that time will usually ship the next business day. We’ll send you an email with tracking info once your order ships.

Can I cancel or modify my order before it ships?

Yes—please contact us right away since we can only change or cancel your order before it is shipped. 

How will I know when my order has shipped?

We’ll send you an email confirmation with tracking information as soon as your order is shipped. 

Do you ship to PO Boxes and APO/FPO addresses?

Yes, we do! 

How do I check my order status?

Log in to your account to track the status of your order. You can also download the Arrive app, during checkout, to track your order.

Do you ship worldwide?

Yes, we do ship worldwide. However, you may find that international shipping rates are more affordable for our Amazon listing.

Returns and Exchanges

What is your return policy?

We’ll gladly offer an exchange or a refund if your Puking Kitty Gravy Boat is faulty or damaged in any way. We cannot accept returns for any other reason. 

How do I ship the return? What’s the cost? 

If your Kitty Boat is faulty or damaged, please contact us and we’ll send you a prepaid return shipping label. 

How long do returns take to process?

After we receive and inspect the return, we will issue your refund or mail your exchange. It typically takes 2-5 business days for refunds to be fully processed. 

Order and Payment

What methods of payment do you accept? 

We accept payments via credit or debit card, Paypal, Google Pay, and Apple Pay.

If I place an order, when will I be charged?

Usually, the payment will be charged right away. If this doesn’t happen (which does sometimes happen with third-party payment providers like PayPal Express) please wait a few hours to see if it goes through. If you still don’t see it, please contact us to confirm the payment status. 

What should I do if my card isn’t going through when I try to place an order? 

We recommend contacting your card issuer. There are many reasons why a card might be declined for an online order, and your card issuer should be able to help you quickly pinpoint the issue. 

How do I use a promo code?

During checkout, you’ll see a box where you can enter the promo code.

What do I do if I can't find my e-gift card?

Please contact us so we can assist! 

Where can I use my gift card or e-gift card?

The Puking Kitty Gravy Boat gift card can be used on this website only, and is not valid on any other site.

Can I find a Kitty Boat in a local store?

At the moment, the Puking Kitty Gravy Boat is only sold online. 

Other FAQs

Where are your products made?

The Kitty Boats are designed in-house in California, USA, and manufactured at a vetted factory in Asia. 

Do I need to wash my Kitty Boat before using it?

Yes, we recommend you wash your Kitty Boat before using it for the first time. 

How to wash and care for the Kitty Boat?

Like a real cat, the Kitty Boat is best hand-washed so you can easily clean all the nooks and crannies. Unlike a real cat, it is dishwasher safe.